Frequently Asked Questions
Everything you need to know about shopping at Le Caveau.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return or exchange process.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.
Which payment methods do you accept?
Le Caveau accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.
What should I do if my item arrives damaged?
In the rare event that an item arrives damaged, please take a photo of the product and packaging and contact us within 48 hours. We will arrange for a replacement or a full refund immediately.